1. Acceptance of Terms
By engaging the services of Hitch Australia Pty Ltd (ABN 12 682 702 245) ("Hitch Australia", "we", "us", "our"), you agree to be bound by these Terms and Conditions. These terms govern all services provided by Hitch Australia including online store management, social media marketing, order fulfilment, freight forwarding, compliance and tax handling services.
2. Services
Hitch Australia will provide services as agreed in writing between the parties. The scope, pricing and timeline of services will be outlined in a separate Service Agreement or Statement of Work. We reserve the right to modify, suspend or discontinue any service with reasonable notice to the client.
3. Fees and Payment
Fees for our services are as agreed in the applicable Service Agreement. Invoices are payable within 14 days of issue unless otherwise agreed in writing. Late payments may incur interest at the rate of 2% per month on the outstanding balance. All fees are quoted in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.
4. Client Responsibilities
The client agrees to:
- Provide accurate, complete and up-to-date information required for the delivery of services
- Grant necessary access to platforms, accounts and systems as required
- Ensure all products and business activities comply with applicable Australian laws and regulations
- Respond to requests for information or approvals in a timely manner
- Pay all invoices by the due date
5. Intellectual Property
All intellectual property created by Hitch Australia in the course of providing services (including content, designs, campaigns and reports) remains the property of Hitch Australia until full payment has been received, at which point ownership transfers to the client as agreed. The client retains ownership of all pre-existing intellectual property and materials provided to Hitch Australia.
6. Limitation of Liability
To the maximum extent permitted by law, Hitch Australia's liability for any claim arising from the provision of services is limited to the total fees paid by the client in the three months preceding the claim. Hitch Australia is not liable for any indirect, consequential, special or incidental loss or damage including loss of profits, revenue or business opportunity.
7. Confidentiality
Both parties agree to keep confidential all proprietary or sensitive information shared during the course of the engagement and not to disclose such information to any third party without prior written consent, except as required by law.
8. Termination
Either party may terminate the engagement with 30 days written notice. Hitch Australia reserves the right to terminate services immediately in the event of non-payment, breach of these terms, or conduct that is unlawful or damaging to Hitch Australia's reputation. Upon termination, all outstanding fees become immediately payable.
9. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.
10. Contact Us
For any questions regarding these Terms and Conditions, please contact us at info@hitchcommerce.com.au or by phone on +61 447 225 548.
⚠️ These Terms and Conditions are provided as a general guide. We recommend seeking independent legal advice to ensure these terms are appropriate and fully enforceable for your specific business and circumstances.